Refund policy

🔄 Return & Refund Policy

📅 30-Day Return Window

You have 30 days after receiving your item to request a return. ⏰

✅ Eligibility Requirements

• Item must be in original condition (unworn/unused)

• Original tags and packaging must be intact

• Proof of purchase required (receipt/order confirmation)

📮 Return Process

1. Contact us first at 📧 chromeglasses@hotmail.com

2. We'll send you a return shipping label & instructions

3. Ship to:
   📍 Room 19C, Block A, Jinfeng Building,Shangbu South Road, Futian District
         Shenzhen, China
   📞 +86 15807553898

⚠️ Important: Unsolicited returns will not be accepted

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� Damaged/Incorrect Items

Please inspect upon delivery:
🔹 If item is defective, damaged, or incorrect
🔹 Contact us immediately for resolution

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🚫 Non-Returnable Items

These items cannot be returned:
❌ Custom/personalized products
❌ Personal care items (beauty products)
❌ Perishable goods (food/flowers)
❌ Hazardous materials
❌ Sale items & gift cards

Questions? We're happy to help! 💬

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🔄 Exchange Process

For fastest exchange:

1. Return original item

2. Place new order after return is approved
   ⚡ Quickest method!

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🇪🇺 EU 14-Day Cooling Off Period

EU customers enjoy:
🔄 14-day no-questions-asked returns
(Must meet original condition requirements)

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💸 Refunds

• We'll inspect returns and notify you of approval

• Approved refunds processed within 10 business days

• Bank processing may take additional 3-5 days

⏳ Contact us if refund doesn't appear within 15 days

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📞 Contact Us

For any return questions:
📧 Email: chromeglasses@hotmail.com
📱 WhatsApp: +86 15807553898

We're here to help! 💖